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"ePLDT Ventus genuinely shares our vision to satisfy and meet the needs of our customers. With their responsiveness and proven track record of efficiency, we know we made the SMART decision to partner with them."

 

Bing Payumo

General Manager, ICON

Telecommunications and Media Company


"We selected ePLDT Ventus because we wanted to leverage on their areas of strength: their incomparable infrastructure and the experienced people who run their call centers. Throughout our planning process, ePLDT Ventus was responsive to our needs and truly partnered with us in coming up with acceptable solution whenever we seemed to hit a roadblock. Our partnership has achieved much for my company; we were able to meet targeted call centre metrics, sales metrics and budget metrics. In fact, we consider our track record together so successful that we have partnered with ePLDT Ventus once again!"

 

Consumer Interface Manager

Healthcare Company

 


"With Maynilad’s Customer Care Program to ensure easy access to service requests, it has taken various ways to make it more accessible and convenient to its customers which centers on its 24/7 Call Center operation. Given the then capacity of its Call Center, Maynilad, under its new owners (DMCI & Metro Pacific consortium) has opted to outsource its functions to ePLDT Ventus effective Jan. 14, 2008, to provide customers with a new contact center. As expected, we found ePLDT Ventus to be an expert in providing cost-effective outsourcing solutions specializing in in-bound customer care. Its officers and employees are well trained to handle customer concerns and we never had problems with its facilities. Since their takeover, customers have noticed and felt Maynilad’s commitment to improve its services with the customers’ complaints and concerns handled courteously and professionally."

 

Customer Service Head

Maynilad Water Services, Inc.

Government and Utilities Company


"ePLDT Ventus has been excellent to work with, they are very responsive when changes/requests are asked of them. Their priority is with the client; ePLDT Ventus strives for perfection and takes their job seriously. The ePLDT Ventus agents are very eager to learn about the new products that Mitsubishi has. It has been my pleasure working with them and their management team."

 

Curtis Gentry

Mitsubishi Product Specialist/Trainer

Consumer Electronics Company


“We are pleased to expand our relationship with ePLDT Ventus, as they have provided over the past several years, best in class service that our customers expect with Ingram Micro in North America.”

 

Richard Donohue

Vice President, Strategic Development and Execution

Ingram Micro

Procurement Logistics Company