RetailRetail
The role of contact centers servicing retail companies has dramatically changed. Initially viewed as a cost center which offered benefits like cost reduction and process efficiencies, call centers today not only offered these advantages, but they also are used to promote and enhance brand experience and also as an opportunity to offer more to customers.
How can we help you?
At Ventus, we provide technical support, sales programs, and consumer care for various retail clients, including a leading manufacturer of consumer electronics, industrial products, home appliances and business products. We have continuously outperformed our clients' expectations while simultaneously maintaining a customer satisfaction rating of 95% or above across all consumer electronics programs.
At Ventus, we provide technical support, sales programs, and consumer care for various retail clients, including a leading manufacturer of consumer electronics, industrial products, home appliances and business products. We have continuously outperformed our clients' expectations while simultaneously maintaining a customer satisfaction rating of 95% or above across all consumer electronics programs.
For a Fortune 200 company and the third largest consumer electronics retailer in the US, Ventus provides wire services to leading e-commerce companies focused on giving its customers with a positive shopping experience.
Our current applications include:
Our current applications include:
· B2B Outbound and Inbound Sales
· B2C Outbound and Inbound Sales
· After Sales Callout Certificates
· Sales Surveys
· Cross-Sells and Up-Sells
· Consultation
· Direct Corporate and Consumer Sales
· Inbound Technical Support
· Vendor Authorization
· Call Dispatching
· Software Troubleshooting
· Virus Removal Services
· Account Validation
· Warranty Eligibility
· Account and Order Management
· Remote Desktop Troubleshooting
· Product Activations and Installations