Financial and BankingFinancial and Banking
We currently provide support and services to leading full service global banks, a pioneering credit card company, and one of the largest federal income tax preparation services in the U.S. At Ventus, we apply best practices in handling your customers securely, efficiently and effectively.
In the financial and banking marketplace, ensuring that each customer has a successful experience is fast becoming a major differentiator in growing the business. In fact, studies have shown that providing a positive customer experience has become key to many financial institutions' attracting and retaining loyal customers.
How can we help you?
Ventus provides outsourced customer contact services specifically designed to support the customer relationship management strategies of today’s financial institutions.
Our applications include:
Our applications include:
· Housing, Auto and Personal Loan Application Inquiry and Status
· Credit Card Application Processing
· Credit Card Balance Inquiry
· Credit Card Transaction Details
· Credit Card Account Maintenance
· Products, Services, and Promotions Inquiry
· Verifying Requirements for Individual Federal Income Tax Preparation and State Income Tax Preparation
· Merchant Helpdesk
· Card Waivers and Reversals
· Change of Billing Address
· Cash Advance Pin Regeneration and Recard
· Replacement of Damaged/Defective Credit Card
· Blocking of Lost/Stolen Credit Card
· Credit Card Activations
We currently provide support and services to leading full service global banks, a pioneering credit card company, and one of the largest federal income tax preparation services in the U.S. At Ventus, we apply best practices in handling your customers securely, efficiently and effectively.
We develop business solutions to improve processes & align metrics.
We provide customer service delivering high-level service to credit card customers.