Customer CareCustomer Care
At ePLDT Ventus, we know what it takes to make customers happy, and our consistently high customer satisfaction ratings show it. We believe that part of this success relies on certain support functions being performed by knowledgeable professionals who know and understand the needs of the customer.
At ePLDT Ventus, we know what it takes to make customers happy, and our consistently high customer satisfaction ratings show it. We believe that part of this success relies on certain support functions being performed by knowledgeable professionals who know and understand the needs of the customer.
Our customer care representatives have one thing in mind—total customer satisfaction—and they deliver on it. Our talented staff has the knowledge and experience to provide our clients with:
· Account Management
· Customer Acquisition
· Customer Retention
· Dispute Resolution
· Order Management
· e-Commerce
· Warranty Services
· Billing and Payment Processing
· Order Processing
· Refunds
· Returns and Reversals
· Foreign Language Support (English, Japanese and Spanish)
· Dispatch Management
· Service Feature Inquiry
· Dealer Locations
· Order Tracking
· US VISA Applications and Scheduling