Our PeopleOur People
We invest in our people. You get exceptional customer care.
We invest in our people. You get exceptional customer care.
We listen. We solve problems. We build relationships. We deliver customer care you can trust. Only the most qualified candidates make the grade at ePLDT Ventus. Our employees are people you can rely on; people who understand, relate to, and respond appropriately to the customers they serve.
At ePLDT Ventus, we recruit selectively from the Philippines' substantial pool of exceptionally fluent, English-speaking graduates and post-graduates. Upon hiring the best and brightest, we then follow through by supporting our staff effectively, so that they can resolve your customers' questions the first time they contact us.
Training. Investing in training, both at the time of hiring and on an ongoing basis over the course of our employees' career path, helps us ensure that we can consistently meet and exceed our clients' expectations. For example, all of our agents must pass our English Communication Training program, custom developed for us by the EASL (English as a Second Language) department at the University of California-Irvine (UCI).
Training. Investing in training, both at the time of hiring and on an ongoing basis over the course of our employees' career path, helps us ensure that we can consistently meet and exceed our clients' expectations. For example, all of our agents must pass our English Communication Training program, custom developed for us by the EASL (English as a Second Language) department at the University of California-Irvine (UCI).
World-class facilities and management practices. Maintaining a transparent and adaptable suite of proven operational practices means clarity, communication, and success for everyone-for our employees, for your customers, and ultimately, for you, our client.